About us:

Would you like to work for a company where you can make a difference, Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.

About the role:

• Manage and oversee all aspects of airfreight import shipments from origin to delivery.
• Handle daily customer enquiries, providing updates on shipment status and resolving any issues promptly.
• Liaise with customers and overseas partners to ensure timely movement of freight.
• Record, monitor, and resolve service failures or customer complaints in a professional and proactive manner.
• Build and maintain strong relationships with key customers and suppliers.
• Support the invoicing process by checking files for accuracy and profitability.
• A good understanding of pricing with the ability to complete quotations.
• Raising and passing supplier invoices.
• Obtain clearance instructions from customs and liaise with the clearance team.
• Work with the Management team to continually improve processes and business performance;
• Support changes in the role necessary to take the department and business forward; and
• Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
• Lead by example; Set the standard by leading through your actions
• Understand and adhere to all Woodland policies and procedures relevant to the role.
• Respond to urgent transport issues before they are escalated to management
• Manage Revenue and costs to maximise profits.
• Ensure compliance checks are carried out on time and reported correctly to management

About you:

• Previous experience in airfreight imports (essential).
• Basic knowledge of Crosstrades procedures
• Knowledge of customs processes and procedures (essential).
• Excellent communication and customer service skills.
• High attention to detail and ability to work under pressure.
• Strong organisational and time-management abilities.
• Proficient in MS Office (Word, Excel, Outlook).
• Knowledge of freight forwarding systems (e.g., ASM, FCL) is an advantage.
• Ability to work as part of a team and independently.

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.

At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.

Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental or learning disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to recruitment@woodlandgroup.com.

Recruitment Agencies

“The Woodland Group Ltd does not accept speculative CVs from agencies and politely requests agencies refrain from contacting line managers directly.”

Benefits:

• Company car
• Company events
• Cycle to work scheme
• Employee mentoring programme
• Enhanced maternity leave
• Financial planning services
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Profit sharing
• Referral programme

Work Location: In person

Apply now at recruitment@woodlandgroup.com.