About us:

Would you like to work for a company where you can make a difference, Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.

About the role:

  • Proactively chase customers by telephone to secure payment of outstanding invoices and reduce overdue debt.
  • Take ownership of customer accounts, ensuring regular follow-ups and clear communication to drive timely payment.
  • Investigate and resolve invoice queries, payment discrepancies and account issues, working closely with internal departments and customers.
  • Monitor and manage the internal credit control mailbox once per week, responding promptly to requests and resolving issues to enable the release of customer accounts where appropriate.
  • Review customer accounts and credit positions, ensuring credit holds and releases are managed accurately and in line with company procedures.
  • Work collaboratively with internal teams to resolve queries, remove payment barriers and maintain positive customer relationships.
  • Maintain accurate and up-to-date account notes, records and collection activity.
  • Identify potential payment risks and escalate issues where necessary.
  • Prioritise workload effectively to meet collection targets, deadlines and business requirements.
  • Support the wider credit control team as required, helping to ensure the smooth running of day-to-day operations.

Personal Specification

  • You have previous experience in a Credit Control role, ideally within a high transaction environment.
  • You have advanced MS Excel skills
  • You are well organised, prioritising and working within key deadlines in a fast-paced environment;
  • You have the ability to work thoroughly, methodically with an excellent attention to detail;
  • You can work collaboratively with other members of the team as well as key stakeholders across the group;
  • You have the natural ability and enjoy building and maintaining strong working relationships;
  • You excel with a team environment as well as being able to work autonomously when required;
  • You are flexible, adaptable, and open minded and respond well to the ever-changing priorities and challenges while remaining calm and focussed on getting the job done;
  • You are proactive looking at ways to improve processes and have the initiative to put them forward and where possible into practice;
  • You actively seek ways to enhance your knowledge and improve your performance; and
  • You are self-motivated, have huge drive and ambition – you thrive off achieving great success and helping to build a great place to work!
  • If you have fantastic communication skills, and want to be a part of small team of industry experts, then please apply!

Why you'll love working for us:

We have a new UK benefits programme based on what our staff asked us for! This includes...

  • Generous holiday allowance which rises with service.
  • Recognition awards and Incentives.
  • Length of service incentives
  • Enhanced occupational maternity pay
  • Profit share scheme
  • Salary sacrifice pension scheme
  • Life assurance
  • Health cash plan
  • Mental health and stress hotline
  • Retail discounts and awards
  • Discounted health club membership
  • Real career opportunities
  • Team bonding opportunities and events
  • To be part of a fast-moving exciting company with a great team of people.
  • And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.

At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.

Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to recruitment@woodlandgroup.com.

Recruitment Agencies

“The Woodland Group Ltd does not accept speculative CVs from agencies and politely requests agencies refrain from contacting line managers directly.”

Job Types: Full-time, Fixed term contract

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Private dental insurance
  • Private medical insurance
  • Profit sharing
  • Referral programme

Experience:

  • credit control: 1 year (required)

Work Location: Hybrid remote in Chelmsford CM1 4DY

Apply now at recruitment@woodlandgroup.com.