Woodland Group are hiring a European Operations Coordinator to be based at our Chelmsford Head Office. The European Operations Coordinator is responsible for liaising between customers, suppliers, and transport companies to ensure efficient and smooth shipment management from start to finish including quoting, planning costing and invoicing.

About us:

Woodland Group is more than just a logistics and supply chain company. Independently owned, the Group continuously challenges itself and its teams to be innovative, quick to adapt, provide expert solutions and create opportunities for clients, team members as well as the business. Our culture thrives on a drive for excellence, opportunities to learn and develop, our diversity and relationship building, as well as our desire to bring skills and passion to a quickly changing and fast-paced environment.

What you will be doing:

  • Manage all aspects of the import & export shipping process, including quoting and planning.
  • Obtain and communicate, internally and externally, all necessary information to ensure correct measures are in place for shipments.
  • Obtain and communicate, internally and externally, all necessary information to ensure customer needs are met continuously.
  • Liaise between suppliers, forwarders, and agents to obtain up to date shipment information and to ensure all shipments are handled to our required levels.
  • Ensure customers’ requirements are fully met.
  • Provide transport companies with the relevant information to ensure customer collection/delivery requirements are satisfied.
  • Ensure correct documentation is on file and checked for clearance purposes.
  • Maintain all files ensuring they are costed and billed correctly in accordance with procedures provided by management and within required timelines.
  • Develop and maintain effective working relationships with key customers to develop more business opportunities.
  • Develop and maintain effective working relationships with key suppliers to develop best practice processes and cost efficiencies.
  • Develop and maintain effective working relationships with key stakeholders within the business.
  • Any other duties as required by management for the smooth and efficient operation of the department.
  • Work with the operations team to continually improve processes and business performance.
  • Support changes in the role necessary to take the department and business forward; and
  • Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
  • Achieve agreed individual objectives; and
  • Understand and adhere to all Woodland policies and procedures relevant to the role.

About you:

You will need to live and breathe our core values, customer first approach, sustainability goals and able to work in a fast-moving environment with a great team of people. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

Ideally you will have previous experience in a similar customer facing role.

Why you will love working for us:

  • • A good salary.
  • Generous holiday allowance.
  • Recognition awards and Incentives.
  • Pension.
  • Real career opportunities - being part of a Global logistics provider who is expanding globally opens many opportunities.
  • Team bonding opportunities.
  • To be part of a fast-moving exciting company with a great team of people.
  • And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.