Woodland Group are recruiting a Cross Trade Coordinator to join our team at our Head Office in Chelmsford, Essex. Reporting to the Operations Manager the Cross Trade Coordinator will work closely with customers, clients and agents and is responsible for ensuring efficient handling, end to end, of a shipment from receipt of booking through to delivery at destination.

About us:

Would you like to work for a company where you can make a difference, Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.

About the role:

Arranging shipment bookings with carriers and overseas agents;

Liaise between Suppliers, Forwarders and overseas agents to obtain up to date shipment information;

Ensure customers are fully informed of the progress of their shipments;

Obtain and communicate, internally and externally, all necessary information to ensure correct measures are in place and customer needs are met;

Maintain all files ensuring they are costed, billed and invoiced correctly in accordance with procedures provided by management;

Maintain up to date records of overseas parties and suppliers;

Ensure that any possible freight claims are dealt with in a timely manner in line with Company procedures;

Arrange cargo insurance certificates;

Ensure correct documentation is on file and act accordingly as set out in the instructions;

Handling of any letters of credit / legalised documentation as and when required; and

Any other duties as required by management for the smooth and efficient operation of the department.

Work with the operations team to continually improve processes and business performance;

Support changes in the role necessary to take the department and business forward; and

Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.

Personal Specification

You have great communication skills both verbal and written, with great customer service skills;

You have previous experience within a similar role.

You are well organised, prioritising and working within key deadlines in a fast-paced environment;

You have the ability to work thoroughly, methodically with an excellent attention to detail;

You can work collaboratively with other members of the team as well as key stakeholders across the group;

You have the natural ability and enjoy building and maintaining strong working relationships;

You excel with a team environment as well as being able to work autonomously when required;

You are flexible, adaptable, and open minded and respond well to the ever-changing priorities and challenges while remaining calm and focussed on getting the job done;

You are proactive looking at ways to improve processes and have the initiative to put them forward and where possible into practice;

You actively seek ways to enhance your knowledge and improve your performance; and

You are self-motivated, have huge drive and ambition – you thrive off achieving great success and helping to build a great place to work!

If you have fantastic communication skills, and want to be a part of small team of industry experts, then please apply!

Why you'll love working for us:

We have a new UK benefits programme based on what our staff asked us for! This includes...

Generous holiday allowance which rises with service.

Recognition awards and Incentives.

Length of service incentives

Enhanced occupational maternity pay

Profit share scheme

Salary sacrifice pension scheme

Life assurance

Health cash plan

Mental health and stress hotline

Retail discounts and awards

Discounted health club membership

Real career opportunities

Team bonding opportunities and events

To be part of a fast-moving exciting company with a great team of people.

And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.